Deline

What do the bank connection messages mean?

Each message says what happened and what to do. Nothing is lost: when a connection fails, your saved bank activity stays as it was. The connection is read-only, so no message ever means money moved.

  • L2 · Explanation
  • WhereSpain, Cyprus, United States
  • WhoOwner, Editor, Accountant
  • PlanBasic and up
  • Timeabout 1 min

While connecting

  • Connection cancelled: "Nothing was connected. You can try again any time."
  • Your bank didn't accept the sign-in: "Check your details with your bank and try again."
  • Your bank isn't answering right now: "Try again in a few minutes."
  • The connection window closed: "It was open too long. Start again whenever you're ready."
  • Your bank is taking longer than usual: "Check again in a minute. Nothing is lost."
  • The connection didn't finish: "Nothing was connected. Try again."

After connecting

  • Needs attention next to a bank, or Bank access ended: "Connect the bank again to keep your activity up to date." Banks ask for consent again every 90 to 180 days.
  • Bank connections are paused for this business: "Contact support and we'll sort it out."

Why is Connect a bank off?

The reason shows beside it: "Only owners and editors can connect a bank.", "Bank connections aren't switched on for this workspace yet." or "Bank connections aren't available in this business's country yet."

If something goes wrong

  • The same message keeps coming back: use Report a bug or contact support from Settings → Help & support, and say which bank.

Explanation written from the Deline app's own screens and texts (build eba146497 (Deline cf723fe1f)); it has no steps to check.