How to delete your data

Log in to Deline, open the menu with your name at the top of the app and choose My profile. At the bottom of the page, choose Delete my account.

1. Confirm it is you with your password, or by signing in again, and with your authenticator code if you use two-step verification.
2. Tick “I’ve downloaded my business records, or I don’t need a copy”.
3. Choose Delete my account to finish.

You are signed out on every device straight away. Your sign-in details, sessions, passkeys and two-step verification, your personal settings and saved views, and your AI assistant conversations are removed. Your account stays only as an anonymous “Deleted account”, because records a business must keep still refer to it.

If the app cannot delete your account yet, it tells you why. If you are the only owner of a business where other people work, make one of them an owner first. If a paid plan would still renew, cancel it first in Plan & billing.

If you own a business in Deline, you can close it and delete what is in it. Download your records first, then open Business settings and choose Close business.

The business becomes read-only for 30 days, so you can change your mind. After that, its invoices, books, files, bank connections and team access are deleted, and only the business name is kept.

Closing a business does not delete your own sign-in, because you may use it for other businesses. To remove that too, delete your account as described above. If you are the only person in a business you own, deleting your account closes that business in the same way.

If you send receipts, invoices or voice notes to Deline through Telegram or WhatsApp, you can disconnect that chat at any time:

• In the app: Settings → Connections → Chat apps, then Unlink.
• In the chat: send /unlink.

Unlinking deletes the link between your chat account and your Deline business, including your chat account ID, and Deline stops reading anything you send in that chat. What was already saved in your books stays there as an ordinary business record until you delete it or close the business. Deleting your account or closing the business also deletes the link.

You can also ask a person to do it. Write to support@deline.io from the email address you use to sign in, with the subject “Privacy request”, and tell us what you want deleted: your account, a business you own, or a chat link. Writing from that address helps us know the request is really yours. If we need anything more to confirm it, we will ask.

Please do not send passwords, bank sign-in details, card numbers or identity documents.

If a business that uses Deline holds your details as its customer, ask that business first. You can also write to us and we will help you find the right route.

Some records cannot be deleted the moment you ask. The law requires businesses to keep accounting records for a set time, and Deline must keep its own billing, payment and tax records and the record that you accepted our terms and privacy policy. These records are kept only as long as needed, and backups expire on a rolling schedule.

Our Privacy policy explains exactly what is kept and for how long.