Why can't I close my business?

The messages

• "Your plan still renews. Cancel it in Plan & billing first, then close the business.": the subscription is still set to renew. Cancel it; once it is set to end, you can close.
• "Tick the box to confirm you have your records, or don't need a copy.": tick I have saved my records, or I do not need a copy.
• "Type the business name exactly as shown.": type the name exactly, to confirm.
• "The closure has already been carried out and can't be stopped.": the waiting period is over.

What happens when I close?

• Immediately: the business becomes read-only. Teammates lose access, invitations are withdrawn, and recurring invoices, reminders and agent jobs stop.
• For 30 days: you can still read and download everything, or press Cancel closure.
• After 30 days: everything in this business is deleted, including the accounting books. Only the business name is kept. Your sign-in stays for your other businesses.

Download your records before you close (see Can I still get my records after I cancel or close my business?).

Why is my business view-only?

If it says "This business is being closed, so it's view-only. The owner can cancel the closure in Business settings.", a closure is scheduled. The owner can still cancel it until the date shown.