Your account
Guides for every country. The steps are the same in every country Deline serves.
- Change your passwordChange your password in Team & account → Account security → Change password: enter the current password, then the new one twice, and press Update…Every country · Everyday
- Create another businessOpen Businesses, press New business, enter the legal name, where it is taxed, the legal structure, the address and the business email, and press…Every country · Everyday
- Delete your accountDelete your account in Team & account → My profile → Delete my account. You confirm that you have your business records, enter your password, and…Every country · Specific case
- I forgot my password: how do I reset it?On the sign-in page, press Forgot password?, enter your email address and press Send reset link. Open the link in the email within 30 minutes,…Every country · Specific case
- Sign in to DelineOpen the sign-in page, enter your email address and password, and press Sign in. If you are in more than one business, Deline shows your…Every country · Everyday
- Turn on two-factor sign-in with an authenticator appIn Team & account → Account security, press Set up next to Authenticator app, confirm with your password, save your recovery codes, scan the QR…Every country · Everyday
- How is a demo business different from my own business?A demo business is filled with example data so you can try every part of Deline safely. It needs no plan, nothing in it is sent to anyone, and…Every country · Specific case
- How many businesses can one account have?Up to 10. One account can belong to at most 10 businesses, counting the ones you own and the ones you were invited into. When you reach it, Deline…Every country · Specific case
- How do I cancel my plan, and will I be charged again?Plans are billed monthly. The owner cancels in Settings → Plan & billing → Manage subscription, in the billing portal Managed securely by Stripe.…Every country · Specific case
- Why can't I close my business?Usually because your paid plan still renews. Cancel the subscription first in Settings → Plan & billing → Manage subscription, then close the…Every country · Specific case
- How do I get help from Deline support?Open Help & support. You can email support, report a bug from inside the app, or open the step-by-step guides for the screen you were on. Support…Every country · Everyday
- Why does Deline ask me to choose a plan first?Every business in Deline needs a plan. A new business needs an active plan, Basic or higher, before it can issue invoices or save work. Until then…Every country · Specific case
- What do the Deline plans include, and what do they cost?Every plan includes every feature. Plans differ only in how many people can use the business, how many AI requests you get each month and how…Every country · Specific case
- Can I still get my records after I cancel or close my business?Yes, if you only cancel the plan: your issued invoices and records stay available. If you close the business, you can read and download everything…Every country · Specific case
- Why does Deline say "Too many requests"?Deline limits how many requests can come in at once, to keep your account safe. When you hit that limit you see Too many requests at once: "Wait a…Every country · Specific case
- Why is my business view-only?The subscription payment failed and was not fixed in time. After a failed renewal you keep full access for 14 days; after that the business is…Every country · Specific case