Deline

Why is my business view-only?

The subscription payment failed and was not fixed in time. After a failed renewal you keep full access for 14 days; after that the business is view-only for everyone until the owner updates the card. Nothing is deleted: all your records stay.

  • L2 · Explanation
  • WhereAll countries
  • WhoOwner, Editor, Accountant
  • PlanBasic and up
  • Timeabout 1 min

What happens, step by step?

  • The renewal fails: the owner sees Payment failed: update your card by a date. Everything still works, and the payment provider retries the payment.
  • 14 days later: the business becomes view-only. Every change is refused with "The subscription payment is overdue, so this business is view-only for now." The owner sees Payment overdue: the business is view-only until you update your card.
  • The card is updated and paid: full access returns.

What can the owner still do?

Pay, export the records, download documents and close the business. The owner presses Open billing or Update card in Settings → Plan & billing.

What do team members see?

By default they can still view: "View-only for now: the subscription payment is overdue. The owner can sort it out." The owner can choose otherwise under While a payment is overdue: Team members can View (default) or Nothing. With Nothing, members see Access is paused for now until the payment is sorted. Where this setting is not offered yet, team members can view the books while a payment is overdue.

Explanation written from the Deline app's own screens and texts (build eba146497 (Deline cf723fe1f)); it has no steps to check.