Why can't I issue this Ukrainian invoice?

The messages and what they mean

• "A service is outside Ukrainian ПДВ under art. 186.2, 186.3 or 186.3-1 only for a customer abroad. For a customer in Ukraine, charge ПДВ 20% on the line, or add the customer's country. Your draft is saved.": a line uses a place-of-supply rate, but the customer is in Ukraine or has no country. Charge ПДВ 20 %, or add the customer's country if they are abroad.
• "Your business name, address and country need to be filled in before invoices can be issued. An owner can add them in Settings → Business. Your draft is saved.": your business details are incomplete.
• "This invoice adds up to zero, so it can't be issued yet. Add an amount to a line, then issue it. Your draft is saved.": every line is zero.
• "The exchange rate on this invoice needs a fresh check. Confirm the rate in the draft, then issue again.": the invoice is in another currency and its rate must be confirmed.
• "Add the exchange rate to UAH for the invoice date, then save and issue again.": your books are in hryvnia and the invoice is in another currency.
• "A line's tax isn't one of your saved tax rates. …": choose the rate from the line's tax list.

Why does Deline refuse a VAT rate?

Ukrainian ПДВ lines use 20 %, 14 %, 7 % or 0 %. Any other rate is refused when you save the draft, with a message that names the line.

Can I issue without a ЄДРПОУ or РНОКПП?

Record it first. In Settings → Business → Ukrainian tax details, the ЄДРПОУ or РНОКПП must be 8 digits for a company or 10 digits for a ФОП. Otherwise Deline says "Enter 8 digits (ЄДРПОУ) or 10 digits (РНОКПП)." It is printed on your invoices and acts.

Other reasons

• "An owner needs to approve this version first.": your business uses invoice approvals. An owner approves the draft, then it can be issued.
• "We couldn't create the invoice PDF right now, so nothing was issued. …": try again a little later. Nothing was issued.
• The business has no active plan: issuing needs a plan. The owner presses Open billing.

What if the invoice is already issued and wrong?

An issued invoice cannot be edited or deleted. Issue a credit note against it, record its РК if you are a ПДВ payer, and issue a new invoice.