Deline

How do I get help from Deline support?

Open Help & support. You can email support, report a bug from inside the app, or open the step-by-step guides for the screen you were on. Support replies within 2 business days. There is no phone support.

  • L1 · Explanation
  • WhereAll countries
  • WhoOwner, Editor, Accountant
  • PlanBasic and up
  • Timeabout 1 min

How to reach us

Under How to reach us:

  • Email: press Email support.
  • Report a bug in the app: the Report a bug button takes a picture of the page (you can blur sensitive data) and sends your description.
  • No phone support: Deline support has no phone line, so a phone number that claims to be Deline support is not ours.
  • Reply within 2 business days.

Never send passwords, bank logins, full card numbers, security codes, API keys or identity documents by email.

Is something down?

If there is an outage, planned maintenance or a problem with a connected service such as bank feeds or card payments, a service notice appears at the top of every page until it is resolved. Seeing a problem without a notice? Use Report a problem under Service status.

Can I help myself first?

Yes. Step-by-step guides has short guides with real screenshots, each checked against the app. Guides for the screen you were on opens the ones that fit. The AI assistant can also explain any screen.

Explanation written from the Deline app's own screens and texts (build eba146497 (Deline cf723fe1f)); it has no steps to check.