Guides for Ukraine
Step-by-step guides for businesses in Ukraine.
Invoices
- Why can't I issue this Ukrainian invoice?Deline refuses to issue an invoice when something it needs is missing or does not fit Ukrainian ПДВ rules. The message says what to fix, and your…Ukraine · Specific case
- Issue your first Ukrainian invoiceCreate the invoice in Sales & invoices, choose the customer and add what you sold, then issue it. In Ukraine Deline numbers invoices by year: your…Ukraine · Everyday
- Why are my Ukrainian invoices numbered 2026-0001?A Ukrainian business numbers its invoices the Ukrainian way: a plain running number per calendar year, with no English "INV-". The first invoice…Ukraine · Specific case
Customers
Credit notes
Purchases
- How do I record a РК or return from a supplier in Ukraine?Open the supplier's bill in Accounting → Bills and press Record supplier credit note. Choose what the supplier sent: a РК to their ПН, or a return…Ukraine · Specific case
- Record a supplier bill in UkraineIn Daily work → Bills, press New bill, enter the supplier, the bill number and the dates, choose the expense account and the amount, add the ПДВ…Ukraine · Everyday
- What are "Bills waiting for the supplier's ПН"?They are supplier bills whose ПДВ you cannot claim yet, because the supplier has not registered its ПН. Their ПДВ waits on account 6442. When the…Ukraine · Specific case
Bank
- What do the PrivatBank and monobank token messages mean?PrivatBank and monobank connect with a read-only token you paste into Deline. When something goes wrong, the message names the fix. The token is…Ukraine · Specific case
- Connect monobank with a tokenIn Banking → Bank connections, press Connect a bank, choose monobank and paste a read-only token from your bank. Deline checks it with monobank…Ukraine · Everyday
- Connect PrivatBank with a tokenIn Banking → Bank connections, press Connect a bank, choose PrivatBank and paste a read-only token from your bank. Deline checks it with…Ukraine · Everyday
- How does Deline recognise a supplier by IBAN on a bank line?PrivatBank and monobank send the other side's IBAN and company or tax code with each bank line. When you pay a supplier's bill from such a line,…Ukraine · Specific case
- Where do I get the PrivatBank or monobank token?You get it from your bank: in Privat24 for Business under Integration (AutoClient), or on api.monobank.ua with the monobank app. The token only…Ukraine · Specific case
Books
- Why does a page say it works with books in US dollars only?Some parts of the books are built for books kept in US dollars first. In books kept in euros or hryvnias, those pages show Not available for these…Spain, Cyprus, Ukraine · Specific case
- Post an invoice and its payment to your booksInvoices and payments you record in Deline wait in Accounting → Posting queue → Records to post until their first entry is posted. Choose the…Ukraine · Everyday
VAT and tax
- Which taxes and reports apply to my business in Ukraine?It depends on the Ukrainian tax details in Settings → Business: whether you are a Sole proprietor (ФОП) or a Company (ТОВ), on the Single tax…Ukraine · Specific case
- Can Deline file my declaration to the ДПС with my КЕП?Yes, for the monthly ПДВ declaration and the tax invoices (ПН), when sending to the cabinet is switched on. You sign in your own browser with the…Ukraine · Specific case
- How do tax invoices (ПН) work in Deline?For a ПДВ payer, Deline builds a tax invoice (ПН) from each issued invoice of the month. You sign it in your browser with your КЕП and Deline…Ukraine · Specific case
- How does Deline handle the single tax groups 1, 2 and 3?Deline shows your single tax (єдиний податок) at the top of Accounting → Reports, from the group you record in your tax details. Group 3 gets the…Ukraine · Specific case
- Check your single tax for the quarter (group 3)In Accounting → Reports the Ukraine card shows your single tax for the quarter: income received, the tax at 5 % (or 3 % for a ПДВ payer), the 1 %…Ukraine · Everyday
- Record your Ukrainian tax details as a ФОПTell Deline that your business is a ФОП, enter your РНОКПП and choose the single tax and your group in Settings → Business → Ukrainian tax…Ukraine · Everyday
- How do I approve the monthly ПДВ declaration in Deline?Open Accounting → Reports, check the month on the VAT declaration card and press Approve these figures. Approving fixes exactly the figures you…Ukraine · Specific case
Reports
Payroll
- What does Deline do for payroll, and what does it not do?Deline works out each person's pay and prepares the entries for your books. It never pays salaries and it never files a payroll return. You or…Spain, Cyprus, Ukraine · Specific case
- Payroll shows tax withheld. Does that mean it is paid?No. Withheld tax is money you kept back from the salary and now owe to the tax office and social insurance. Deline records it in your books as an…Spain, Cyprus, Ukraine · Specific case
- How does Ukrainian payroll and the Д1 / 4ДФ report work in Deline?In Accounting → Payroll you enter each employee's month and Deline works out the gross pay, ПДФО, military levy, ЄСВ, net pay and your cost. You…Ukraine · Specific case
Also for every country
Getting started
- Why can't I create another demo business?You can have one demo business per country, and you already have one for this country. Open it from the business switcher, or reset it to start…Every country · Specific case
- I'm not an accountant. How do I get set up?Follow the Workspace setup checklist on the Overview. It shows each step and how many are left, such as "3 steps left", until Your workspace is…Every country · Specific case
- How do I see the work still waiting for me?Open the Work inbox. It lists the internal invoice discussions that involve you: Assigned to you, You were mentioned or You took part. Use the…Every country · Specific case
- Set up your business in three stepsRight after you sign in for the first time, Deline asks for your business: what it is, where it is and how customers reach you. The country you…Every country · Everyday
- Create your Deline accountYour account is you: your name, your email and your password. Your business comes right after, in three short steps.Every country · Everyday
Invoices
- Can I attach files to an invoice?Yes, while the invoice is still a draft. Open the draft in Sales & invoices, go to Attachments and press Add files. The files are for your team:…Every country · Specific case
- Give a discount on an invoiceOn a line, open IVA & discount and enter a discount percent for that line. For a discount on the whole invoice, press Add invoice discount. The…Every country · Everyday
- Download an invoice as PDFOpen the invoice and press Download PDF. Deline saves the same PDF your customer receives, named after the invoice number.Every country · Everyday
- Email an invoice againOpen the invoice, open Send & share, check the address and press Send invoice. Each email is listed under Email history, so you can see what was…Every country · Everyday
- Export your invoices to a spreadsheetIn Sales & invoices press Export. Deline downloads a CSV file with your invoices that opens in Excel, Numbers or Google Sheets.Every country · Everyday
- Find an invoiceIn Sales & invoices, choose a status (for example Unpaid or Overdue), type a number, customer or amount in Search invoices, and change the order…Every country · Everyday
- Leave a note on an invoice for your teamOn the invoice, write in Internal comment and press Post comment. The note is for your team only; your customer never sees it.Every country · Everyday
- Save an invoice as a draft and finish it laterIn the invoice editor press Save draft. The draft has no number yet and nothing is sent. Find it later in Sales & invoices under Draft and carry on.Every country · Everyday
- How do I share an invoice by link?Open the issued invoice, go to Send & share and press Create 30-day link. Copy the new link with Copy link and send it to your customer any way…Every country · Specific case
- Why does an owner need to approve my invoice first?Your business has switched on Require owner approval before issuing invoices. Then every draft needs an owner's approval of its exact version…Every country · Specific case
- How do I delete, void or duplicate an invoice?You don't: Deline has no delete, void or duplicate for an invoice. An issued invoice stays in your records with its number. To cancel or correct…Every country · Specific case
- How does Deline set an invoice's due date?From the payment terms: the business's Default payment terms (days), unless the customer has its own. "Use 0 for payment on the invoice date;…Every country · Specific case
- Does Deline send e-invoices (Peppol, Facturae, VeriFactu)?Only where a country's own system is built in: VeriFactu records for Spain, once Spanish invoices are issued in Deline, and tax invoices (ПН)…Every country · Specific case
- Can I connect my online shop to Deline?Not yet. Ecommerce is not available yet: the store and advertising integrations are still being built. Your invoices, customers and everyday work…Every country · Specific case
- How does Deline handle invoices and payments in a foreign currency?You can issue an invoice in another currency than your books. The draft carries the exchange rate for the invoice date, and the books record the…Every country · Specific case
- Why does the exchange rate on my invoice need a fresh check?Your invoice is in another currency than your books, and Deline needs a confirmed rate for the invoice date before it can issue it. The rate may…Every country · Specific case
- How do I know my customer received the invoice email?Look at the Email history under Send & share on the invoice. Each email shows its delivery status. "Sent" is not the same as "delivered": Deline…Every country · Specific case
- Did my invoice reach my books?Open the invoice and look at its accounting activity. Deline says whether the invoice is "Sent to your books.", still waiting, or refused, and…Every country · Specific case
- Will changing my invoice design change invoices I already issued?No. An issued invoice is frozen as it was on the day you issued it: its design, language, business details, bank details, tax rates and PDF.…Every country · Specific case
- Will I lose my work if I close the page or the connection drops?Usually not. An invoice draft saves itself a moment after you stop typing, as soon as it has a customer and valid amounts and dates; the Saved…Every country · Specific case
- Why can't I issue this invoice?Deline refuses to issue an invoice when something it needs is missing, and the message says exactly what. Your draft is always saved, so nothing…Every country · Specific case
- I chose the wrong customer on an invoice. How do I fix it?If the invoice is still a draft, open it and choose the right Customer before you issue it. If it is already issued, it cannot be edited: create a…Every country · Specific case
- Create and send an invoiceMake an invoice, give it its number and email it to your customer in one go. It takes about two minutes once your business details are saved.Every country · Everyday
Quotes
- How are quotes numbered?A quote gets its number when you issue it, in its own series apart from invoices: QT-000001 for a quote, EST-000001 for an estimate. A revision…Every country · Specific case
- Record that a customer declined a quoteOpen the quote in Quotes & products and press Record decline, then confirm. The quote is marked as declined and stays in your register.Every country · Everyday
- Revise a quoteOpen the issued quote and press Create revision. Deline makes a new draft from it; change the items or prices and press Issue quote. The earlier…Every country · Everyday
- Send a quote and turn it into an invoiceOffer a price first. When your customer accepts, Deline turns the quote into an invoice draft with the same customer, lines and prices, so you…Every country · Everyday
Customers
- Delete a customerThe owner opens the customer and presses Delete customer under Privacy. A customer with invoices or other documents the law requires you to keep…Every country · Everyday
- Export your customers to a spreadsheetIn Customers & suppliers, tick the customers you want (or Select all shown customers) and press Download selected (CSV). The file opens in Excel,…Every country · Everyday
- Import customers from a spreadsheetIn Customers & suppliers press Import CSV, download the template, fill in one customer per row and choose the file. Deline shows a preview; press…Every country · Everyday
- Give a customer their own payment termsOpen the customer and choose their Payment terms, then press Save changes. Their new invoices get a due date from these terms instead of the…Every country · Everyday
- Why can I only anonymise this customer, not delete it?The customer has invoices or quotes, and tax law says you must keep issued invoices with the customer's name, address and tax number. So Deline…Every country · Specific case
- Add a customerSave a customer once and pick them on every quote and invoice. Their name, address and tax number then print correctly every time.Every country · Everyday
- Download a customer statementA statement lists everything a customer was invoiced, paid and credited, and what they owe you today. Send it when a customer asks where they stand.Every country · Everyday
Payments
- Send a payment receipt to your customerOpen the paid invoice, open Payments & credits and press Send receipt next to the payment. Check the address and press Send.Every country · Everyday
- Void a payment recorded by mistakeOpen the invoice, open Payments & credits and press Void… on the wrong payment. Give a reason and press Confirm void: the invoice is unpaid again.…Every country · Everyday
- Who pays the card fees, and can I add a card surcharge?You do, through your own Stripe account. Payments go straight to your Stripe account and "Stripe's standard fees apply". Deline takes no cut of…Every country · Specific case
- How do I handle a deposit or advance payment before the invoice?Record the money as a customer deposit when it reaches your bank. "Money customers paid before an invoice is held, not counted as income. Apply it…Every country · Specific case
- What happens when a customer pays only part, or more than the invoice?A part payment is recorded for the amount that arrived, and the invoice shows Partially paid with what is still due. A payment larger than the…Every country · Specific case
- How do I change how a customer pays, or my bank details on invoices?Set the customer's Usual payment method, and change your bank details in Settings → Business. New invoices follow the change. Issued invoices…Every country · Specific case
- Has my customer's payment arrived, or is it still on its way?An invoice shows Paid only when a payment is recorded on it. A card payment through Stripe is recorded once Stripe confirms it; a bank transfer is…Every country · Specific case
- My card payout is less than the invoice. How do I record the fees?The invoice is paid in full: your customer paid the whole amount. The card processor kept its fee before sending you the rest, so the payout in…Every country · Specific case
- Can Deline collect payments by SEPA direct debit?No. Deline does not create SEPA direct debit mandates, remittance files (remesas) or bank collections. Your customers pay by bank transfer to the…Every country · Specific case
- Record a payment on an invoiceWhen your customer pays outside Deline, for example by bank transfer, record it on the invoice. The invoice turns Paid and drops off your list of…Every country · Everyday
Credit notes
- Why can't I create a credit note for this invoice?A credit note corrects an issued invoice, so the invoice must be issued first. A draft has no number and nothing to correct: you simply change the…Every country · Specific case
- Create a credit note for an invoiceAn issued invoice cannot be edited. To cancel it or correct it, you issue a credit note against it: in full, or only for some lines or quantities.Every country · Everyday
Recurring invoices
- Pause a recurring invoice or make its drafts nowIn Recurring drafts, press Generate due drafts to make every draft that is due now, or Pause on a schedule to stop it for a while; Resume starts…Every country · Everyday
- Set up a recurring invoiceFor work you bill every month or week, Deline prepares the next invoice as a draft on the right day, copied from an invoice you choose. You check…Every country · Everyday
Reminders
- How do payment reminder suggestions from the business agent work?When the business agent's Payment reminder suggestions job is on, it looks at overdue invoices every day and suggests a reminder for each one. A…Every country · Specific case
- How do I chase overdue invoices in Deline?Let Deline send the reminders for you. Turn on Schedule payment reminders on each unpaid invoice, and Deline emails the customer on the days you…Every country · Specific case
- Which language are my payment reminders written in?Every payment reminder is written in the invoice's own document language: the language its PDF is printed in. That covers the subject, the text…Every country · Specific case
- Schedule payment reminders for an invoiceLet Deline remind your customer before and after the due date, so you do not have to chase them yourself.Every country · Everyday
Purchases
Bank
- How do I add a credit card statement?In Accounting → Banking → Card statements, press Add a card statement, choose the CSV file your card provider gives you, check the card name, the…Every country · Specific case
- How do I disconnect a bank?Open Banking → Bank connections, find the bank and press Disconnect. Deline asks Disconnect {name}?; press Disconnect bank to go ahead, or Keep…Every country · Specific case
- How do I link a bank account to an account in my books?Deline asks for it the first time you record a payment from a connected bank account (Record this) or press Reconcile this account. Under Account…Every country · Specific case
- Keep a PDF bank statement in DelineIn Banking → Bank connections, press Upload a statement, name the account, choose the month and the PDF, and press Keep statement. Deline keeps it…Every country · Everyday
- Why did Deline suggest the wrong account for a bank payment?A suggestion is only a guess from what you did before, and nothing is recorded until you press Record. If it is wrong, choose the right account…Every country · Specific case
- Why has my access to my bank ended?By law, banks ask for your consent again every 90 to 180 days. When that time is up, your bank stops sending activity until you reconnect. It…Every country · Specific case
- My bank feed stopped or skipped days. What do I do?Deline tells you when lines may be missing. Under Bank lines may be missing it shows which days the feed covers and where the gap is, with a…Every country · Specific case
- Does Deline change my bank's description of a payment?No. A bank line shows the text your bank sent, as it came; Deline only tidies extra spaces. What you write when you record the line is kept…Every country · Specific case
- Will reconnecting my bank create duplicate lines?No. Reconnecting opens your existing bank connection again; it does not add a second bank. Each bank movement is stored once, so lines you already…Every country · Specific case
- Why is a payment counted twice, and how do I stop it?Usually because the same money was recorded twice: once when you recorded the payment on the invoice or bill, and again from the bank line. Deline…Every country · Specific case
- Why can't I reconcile my first bank statement?Usually because the statement's opening balance has nothing to stand on. The books reconcile a statement only when it starts the account at zero…Every country · Specific case
- What does "reconciled" mean in Deline?A reconciled statement is one where every line was checked against your books: each line is matched to what you recorded, or kept as an…Every country · Specific case
- How do I undo a reconciliation?Open Reconciliation history, press Undo on the statement, write a reason and confirm. The books keep the original record and post nothing. You can…Every country · Specific case
- I imported the wrong bank statement. How do I undo it?Importing a statement posts nothing, so your books have not changed yet. "Amounts stay in … : nothing is converted, and importing posts nothing."…Every country · Specific case
- A bank line was matched to the wrong invoice. How do I fix it?Unmatch the line, then match it to the right one. Unmatching frees both sides to be matched again; the accepted record is kept and nothing is…Every country · Specific case
Books
- Record a month-end accrualIn Books → Month-end accruals, press New accrual, enter a reference, the month, the amount, the expense account and why, then press Post accrual…Every country · Everyday
- Add an account to your chart of accountsIn Books → Chart of accounts, press New account, enter a code that is not used yet, a name and the type, and press Add account.Every country · Everyday
- How does Deline handle exchange rates in my books?Your books keep every amount in one currency, the currency you set them up in. Exchange rates only matter for amounts in another currency: Deline…Every country · Specific case
- Add a fixed asset and depreciate itIn Books → Fixed assets, press Add an asset, enter what it is, its cost and its useful life in months, check the first month and the accounts, and…Every country · Everyday
- How do I mark a tax period as filed?In Periods, open the month, lock it, and press Mark filed next to the tax under Filing and corrections. Mark filed only records in your books that…Every country · Specific case
- What is Receipts & payments for?It records in your books money that has already come in or gone out, and matches it to the unpaid documents your books keep themselves, above all…Every country · Specific case
- Reopen a locked monthIn Books → Periods, choose the locked month, write why under Reopen this period and press Reopen period. The month opens for entries again, and…Every country · Everyday
- How do I reverse a posted journal?Open the posted journal in Accounting → Journals. Under Reverse this journal, choose the Reversal date, write the Reason for reversal and press…Every country · Specific case
- How do I write off an invoice a customer will never pay?In Accounting → Write-offs, find the invoice under Open customer invoices, enter the amount, the date, the account and the reason, and press…Every country · Specific case
- Are my documents kept as safely as my entries?Yes. Files you attach to bills and to your opening balances are checked for viruses when you add them and then stay with the record. The documents…Every country · Specific case
- Why does Deline say the accounting period is locked?The date of your entry falls in a month that was checked and locked, so nothing can be posted into it. Your entry is not lost: it stays where you…Every country · Specific case
VAT and tax
- Why are there small rounding differences in my figures?Your books keep every amount to the cent and never round on their own. A small difference usually comes from a tax form that asks for whole euros…Every country · Specific case
- Does Deline file my tax returns for me?No, with one exception. Deline prepares returns from your books for you to check and approve, but you or your accountant file them with the tax…Every country · Specific case
Reports
- Can I see who changed what in my business?Yes. Activity shows the business's Activity history: every recorded change, who made it and when, from a customer update to an issued invoice or a…Every country · Specific case
- How do I export my data from Deline?Open Settings → Connections and use Download data: Invoices CSV for a spreadsheet of your invoices, All business data for a full copy with the…Every country · Specific case
- See who changed what in ActivityOpen Activity to see everything that happened in the business: who did it, what and when. Search, narrow it to people or the system, and export it…Every country · Everyday
- See your sales reports and customer statementsSales reports show invoices, payments and credits for the dates you choose, how fast you collect, where you sell and a statement for each customer…Every country · Everyday
- Check your trial balanceIn Books → Reports, choose Trial balance in Report. It lists every account with its balance; total debits always equal total credits.Every country · Everyday
Team and access
- Join a business you were invited toCreate your Deline account with the email address the invitation was sent to and sign in. Under You’ve been invited, press Join business: you are…Every country · Everyday
- Leave a businessIn Team & account → Members, press Leave business and confirm. You lose access at once; the business and its records stay with the owner. Owners…Every country · Everyday
- What can my accountant do with the Accountant role?The Accountant role is made for your accountant: books, reports and invoices, without your billing or team. Invite them with that role from…Every country · Specific case
- Can I give someone access to only part of my business?Yes. Besides the Editor, Viewer and Accountant roles, the owner can give a person Custom access: Choose exactly what they can do. The server…Every country · Specific case
- Why does Deline say my access doesn't include this?Your role in this business does not allow that action. Only the business owner can change what you may do. Nothing you entered is lost; ask the…Every country · Specific case
- Why can't I invite another person to my business?Your plan includes a set number of people, and the business has reached it. Basic is for 1 user, Smart up to 3, Pro up to 10, and Complete has no…Every country · Specific case
- Compare what each role can doIn Settings → People & access, press Compare roles to see what Owner, Editor, Accountant and Viewer can do. Roles and permissions lists every…Every country · Everyday
- Invite a team member or your accountantGive a colleague or your accountant their own login to your business. Each person signs in with their own email, and you choose what they can do.Every country · Everyday
- How do I leave a business I was invited to?Open Team & account, choose Members and press Leave business at the bottom. Deline asks Leave {business}? and explains: "You’ll lose access to…Every country · Specific case
- Resend or cancel an invitationIn Settings → People & access, under Pending, press Resend to send an invitation again, or the revoke button and Cancel invitation to cancel it. A…Every country · Everyday
- Create a task for your teamOpen Tasks, press New task, write what needs doing in Title, add a due date, an assignee and notes if you like, and press Create task. The task…Every country · Everyday
Settings
- Can I remove Deline's name from my emails and invoices?Your invoices carry your own business name, logo and colours from Settings → Brand & documents. The emails Deline sends for you end with one short…Every country · Specific case
- Something stopped working after a connection changed. Who fixes it?Open Connection health in Settings → Connections. It shows "Every connection in one place: whether it works, which records failed, and who can fix…Every country · Specific case
- Why can't I change the country where my business is taxed?Once your books have records, the tax country is fixed. The country decides the books currency, the chart of accounts, the taxes and the reports,…Every country · Specific case
- Who can change my business settings and payment details?Only an owner. Others see "Only an owner can change business settings." That covers the business details and bank details on your invoices, the…Every country · Specific case
- Create an API keyThe owner creates API keys in Settings → API keys: name the key, choose when it expires and tick only the scopes it needs, then press Generate…Every country · Everyday
- Change how Deline looksIn Settings → Appearance, choose the theme (System, Light, Dark or Ultra Dark), the home clock, where the AI assistant opens, its voice and your…Every country · Everyday
- Change the country where your business is taxedThe tax country decides your books currency, chart of accounts, taxes, reports and what your invoices must show. Chose the wrong country when you…Every country · Everyday
- Close a businessThe owner closes a business in Settings → Close business: download everything first, type the business name, confirm you have your records and…Every country · Specific case
- Update your company detailsYour company name, address, email and tax details print on every new invoice. Keep them up to date in Settings. Invoices you already issued keep…Every country · Everyday
- Download all your business dataIn Settings → Connections, open Connection controls and, under Download, choose Invoices CSV or All business data. All business data is one file…Every country · Everyday
- Require owner approval before invoices are issuedIn Settings → Approvals, turn on Require owner approval before issuing invoices. Team members can then prepare invoices, but an owner approves…Every country · Everyday
- Change how your invoices lookPut your logo and your colour on every invoice, quote and credit note, and choose the language they are printed in. The legal content (tax…Every country · Everyday
- Set your invoice numbering, payment terms and remindersIn Settings → Business → Invoice preferences, set the Invoice number prefix, the Default payment terms (days), the Default reminder days and the…Every country · Everyday
- Switch the language of DelineDeline speaks English, Spanish, Greek and Ukrainian. The language you choose is yours: each person in the business can use their own. The language…Every country · Everyday
- How do I change my business's time zone?In Settings → Business, find Time zone and press Change time zone (or Choose time zone if none is set yet). Pick the zone and press Save time…Every country · Specific case
AI assistant
- How does the AI allowance work, and can I buy more?Each person has a daily AI allowance that resets at 00:00 UTC, and each business plan includes a number of AI requests a month. You can see your…Every country · Specific case
- What is the business agent and what does it do?The business agent is your business's own AI assistant that works in the background for everyone. It does two jobs: Invoice drafts from accepted…Every country · Specific case
- What happens when I confirm something the AI assistant prepared?Nothing is created until you confirm. The AI assistant shows a card with the details; when you press its button, the app does it exactly as if you…Every country · Specific case
- What are Tasks, Approvals and Routines on the Agent activity page?Agent activity shows the AI work that happens outside a chat, in three tabs: Tasks (work you asked for), Approvals (suggestions that wait for a…Every country · Specific case
- How does voice mode work?Press Talk and speak to the AI assistant as you would in the chat. It does the same work as the chat and answers out loud. "Nothing happens until…Every country · Specific case
- What can the AI assistant do in Deline?The AI assistant reads your records and reports, and prepares work for you: invoice, quote and customer drafts, bill and journal drafts, tasks and…Every country · Specific case
- Why did the AI assistant stop answering?You have used today's AI allowance, or sent many requests in a short time. The allowance resets every day at 00:00 UTC, and a short wait fixes a…Every country · Specific case
- Does the AI assistant give tax advice?It answers tax and VAT questions using your business's country and your books, but it is not your accountant. When its answer is about your own…Every country · Specific case
- Can I turn the AI off in Deline?Yes. The owner decides in Settings → Your agent what the agent may do for owners and for editors, and can switch it off for both. The background…Every country · Specific case
Your account
- Change your passwordChange your password in Team & account → Account security → Change password: enter the current password, then the new one twice, and press Update…Every country · Everyday
- Create another businessOpen Businesses, press New business, enter the legal name, where it is taxed, the legal structure, the address and the business email, and press…Every country · Everyday
- Delete your accountDelete your account in Team & account → My profile → Delete my account. You confirm that you have your business records, enter your password, and…Every country · Specific case
- I forgot my password: how do I reset it?On the sign-in page, press Forgot password?, enter your email address and press Send reset link. Open the link in the email within 30 minutes,…Every country · Specific case
- Sign in to DelineOpen the sign-in page, enter your email address and password, and press Sign in. If you are in more than one business, Deline shows your…Every country · Everyday
- Turn on two-factor sign-in with an authenticator appIn Team & account → Account security, press Set up next to Authenticator app, confirm with your password, save your recovery codes, scan the QR…Every country · Everyday
- How is a demo business different from my own business?A demo business is filled with example data so you can try every part of Deline safely. It needs no plan, nothing in it is sent to anyone, and…Every country · Specific case
- How many businesses can one account have?Up to 10. One account can belong to at most 10 businesses, counting the ones you own and the ones you were invited into. When you reach it, Deline…Every country · Specific case
- How do I cancel my plan, and will I be charged again?Plans are billed monthly. The owner cancels in Settings → Plan & billing → Manage subscription, in the billing portal Managed securely by Stripe.…Every country · Specific case
- Why can't I close my business?Usually because your paid plan still renews. Cancel the subscription first in Settings → Plan & billing → Manage subscription, then close the…Every country · Specific case
- How do I get help from Deline support?Open Help & support. You can email support, report a bug from inside the app, or open the step-by-step guides for the screen you were on. Support…Every country · Everyday
- Why does Deline ask me to choose a plan first?Every business in Deline needs a plan. A new business needs an active plan, Basic or higher, before it can issue invoices or save work. Until then…Every country · Specific case
- What do the Deline plans include, and what do they cost?Every plan includes every feature. Plans differ only in how many people can use the business, how many AI requests you get each month and how…Every country · Specific case
- Can I still get my records after I cancel or close my business?Yes, if you only cancel the plan: your issued invoices and records stay available. If you close the business, you can read and download everything…Every country · Specific case
- Why does Deline say "Too many requests"?Deline limits how many requests can come in at once, to keep your account safe. When you hit that limit you see Too many requests at once: "Wait a…Every country · Specific case
- Why is my business view-only?The subscription payment failed and was not fixed in time. After a failed renewal you keep full access for 14 days; after that the business is…Every country · Specific case